THE MOST IMPORTANT THINGS A USER EXPECTS IN A LIBRARY

 

 

 

 

 

 

1. A good range of books

People are avid for information and they know that in most cases books are the best source of high-quality knowledge. However, if people don’t have access to these books in their local library, they will eventually turn to online sources.
Yes, it is hard to know what each user reads and most importantly it is hard to find the necessary funds to buy more books but there are other means to offer a good range of books such as interlibrary loans, patron donations or even online e-book platforms.
There is a big number of libraries offering this kind of services, free access to various ebooks, eAudiobooks, eMagazines and newspapers.  Plus, users can access the collections of two other libraries: Bromley and Bexley as these three libraries have joined forces to share the cost of offering their members free access to the online resources and users are very happy about it.  

Lewisham library E-book reader

2. Longer opening hours

The first thought that comes to a library visitor’s mind when thinking of going to the library is whether the library will be open at a convenient time for them. In general, patrons say that they would appreciate extended hours as they could spend a few hours at the library after work/school or during the weekend.
libraries can be opened for a longer period, providing access to the library outside of the times when staff and volunteers are present.

3. Core library service for free

Users want free access to information but also to the library’s facility. They still need a library card to borrow books and use other services but there is nothing stopping the visitors from entering the library. After getting a “free taster”, they feel incentivized to become a library user and take full advantage of all the interesting library services.

4. Help from knowledgeable librarians

We all love librarians because they represent the human Google of our local community. But what people love more is social interaction. This social interaction is the best way to ensure the user engagement with the library in a long run. But that can’t happen if librarians are focusing on other time-consuming activities such as book loans, fine payment or print handling.

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